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When it comes to maximising customer loyalty and advocacy, insurers recognise the importance of integrating the payment of premiums within the total consumer experience.
That can be a challenge, particularly when that integration encompasses a consumer-facing website, telemarketing functionality, and a proprietary billing system.
The process must be flexible to allow customers to pay in a variety of ways, while also contributing to the pursuit of ongoing reductions in costs-to-serve.
It’s a scenario that ADVAM understands, and it’s a challenge that we can help you solve.
Tokenisation facilitates the regular payment of premium instalments through direct debits - maximising your cashflow - and our systems also allow manual/one off payments, either online or over the phone.
Our solutions fully integrate within your existing billing and CRM systems so that your ability to evaluate and manage the total customer experience is enhanced.