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When it comes to maximising customer loyalty and advocacy, telecoms and ISP companies recognise the importance of integrating the payment of charges within the total consumer experience.
That can be a challenge, particularly when that integration encompasses a consumer-facing website, telemarketing functionality, and a proprietary billing system.
The process must be flexible to allow customers to pay in a variety of ways, while also contributing to the pursuit of ongoing reductions in costs-to-serve.
It’s a scenario that ADVAM understands, and it’s a challenge that we can help you solve.
Tokenisation facilitates the recurring payments through direct debits - maximising your cashflow - and our systems also allow manual/one off payments via online or phone.
Our solutions fully integrate within your existing billing and CRM systems so that your ability to evaluate and manage the total customer experience is enhanced.
We can also implement a capability to track competitors' pricing so you can make decisions about your own offer – which gives you the power to increase sales conversion from your price sensitive customers